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The European Centre for Minority Issues (ECMI) introduced its recent (online) publication:

Ombudsman Institutions and Minority Issues - A Guide to Good Practice, ed. by Marnie Lloydd. Contributors: Robert Dunbar, Dženana Hadžiomerović, Kristin Henrard, Andrea Krizsán, Birgitte Kofod Olsen and Alan Phillips. Flensburg: European Centre for Minority Issues, 2005, 91 pp.
The Guide - supported by the the German Federal Ministry of the Interior- has been developed as part of ECMI's ongoing project "Network of Ombudsman Institutions Addressing Minority Issues in Europe".

Supported by a team of experts in the field, who are the authors of this Guide, ECMI has for the past 2 years managed a network of ombudsman institutions in the wider Europe: supporting them in their work with minority issues; encouraging the establishment of specialized structures for minority issues within those institutions; and facilitating the exchange of information through training workshops, conferences and online resources.

The Guide is structured into three main parts:

1. Mandate, Powers and Functions;
2. Establishment and Foundational Criteria; and
3. Operations and Organization.

Each part consists of a number of key points or statements, followed by discussions and analyses, which provide alternatives or discuss suitable solutions reached in practice by institutions. This Guide does not attempt to provide set answers or even 'best' practice but, rather, it represents examples of good practice and experience from various countries.

Part IV of the Guide contains essential resources, including literature, websites and legal documents.

The overview could be found here, where you can also download the Guide in English and Russian.